Return policy
If you received a product and were not satisfied, it did not fit DUE TO SOME FAULT OR DEFECT, you can request a return for a refund within 7 (seven) calendar days. To do this, you must present a video when you open your package to prove that the order was delivered defective. The order must be in its original packaging, without signs of use and with all items and accessories received. To request an exchange, simply send an email to [email protected], stating your order number and attach images of the product that demonstrate that it has not been used.
Exchange Policy
If you received a product different from the one purchased on our website, or without any accessory, please contact us via email: [email protected] This request must be made within a maximum period of 7 (seven) calendar days after the receipt of the product.
To prove the error, we request that photos of the product received be sent, as well as the order number placed. We will analyze the photographs and, once the error has been proven, we will begin the exchange procedure at no additional cost to the customer. In case of an error in the size, it is important to also photograph the label.
Defect in the product received
If you identify any type of manufacturing defect, you will have 90 (ninety) calendar days after delivery to request an exchange or return.
To prove the defect, we request that photos of the product be sent, as well as the order number placed. We will analyze the photographs and, once the error has been proven, we will begin the exchange procedure at no additional cost to the customer.
Attention: If the defect was caused by problems with use or misuse, the responsibility for repair lies entirely with the buyer.
Exchange and Return Conditions
For the exchange or return to be carried out, the product must meet the following requirements:
have no signs of use, stains, dirt, sweat or deterioration of the piece;
preserve the internal packaging and original labels applied to the item;
respect the following deadlines: 90 (ninety) calendar days in case of defects or 7 (seven) calendar days in cases of error in the order or purchase regret, counting from the date of receipt of the merchandise.
To exchange a product, contact us via email [email protected] attaching the necessary evidence and we will return with exchange instructions within up to 5 (five) business days.
Forms of Refunding Values
Check out the options available for refunding amounts below:
Discount coupon
You opt for the discount coupon in any situation regarding exchanges due to dissatisfaction.
The coupon is valid for 90 (ninety) days and can be used exclusively by the account holder in the online store, using a login and password. It is not permitted to sell it to third parties nor convert it into cash. To use the coupon, simply make a new purchase and insert it when finalizing the order.
Partial or full refund - payment by credit card
After receiving the product in our OFFICE and approving the return by analyzing the items, OPALINE PERSONALIZADOS sends the refund request to the credit card administrator within 7 (seven) business days; This in turn has a deadline to process the request in accordance with the policy of each credit card administrator.
Exclusive for credit card payments, the partial or full refund procedure for the amount paid on your order will follow the rules of the card administrator, and may take one to two months for the amount to be refunded, depending on the due date of your payment. invoice.
Partial or full refund - payment by pix and transfer
After receiving the product in our OFFICE and approving the return by analyzing the items, OPALINE PERSONALIZADOS will refund the amount within 30 (thirty) days to the payment intermediary's account and you can request the withdrawal.
Partial or full refund - payment by invoice
After receiving the product in our OFFICE and approving the return by analyzing the items, OPALINE PERSONALIZADOS will refund the amount within 30 (thirty) days to the payment intermediary's account and you can request the withdrawal.
